Grow Your Money Daily, Earn Up to 6% p.a on Savings with PlugBank.
More Detailsinfo@plugmfbank.com
Updates:
Bank with confidence. Save with purpose.
Frequently Asked Questions
Find answers to all your queries about our service.
-
Can I speak to someone directly?
Yes. Call our emergency line at +234 805 736 2145 for immediate support.
-
How fast will I get a response?
Emergency requests are treated within 30 minutes during business hours, and updates are sent to your email/SMS.
-
What should I do if my card is lost or stolen?
Immediately block your card through the app or website, or contact our emergency support team at customercare@plugmfbank.com
-
How do I request a debit card?
After opening your PlugBank account, you can request a debit card via the app or at any PlugBank location.
-
Do I need collateral to get a loan?
It depends on the loan type. Some loans require stock, property, or personal guarantees as collateral.
-
How long does it take to get a loan approved?
Loan approval typically takes 24–72 hours once all required documents are submitted and verified.
-
Are there any account maintenance charges?
PlugBank offers zero account maintenance fees on savings accounts. Other charges apply only where necessary (e.g. transfers, withdrawals).
-
Can I open a business account?
Yes! PlugBank offers both personal and business accounts. Business accounts require CAC documents and a valid business address.